kothon

Power your team with AI agents

Deliver customer experience at infinite scale.

Kothon is an Al-powered call center suite that handles outbound calls, inbound conversations, and transforms voice data into clear analytics.

Core Modules

Three Engines. One Platform.

Handle customer queries instantly with no wait time
Detect intent and pull CRM data mid-call
Resolve autonomously or warm-transfer with full context
Support Bengali, Khmer, Malay, and more out of the box
Auto-generate call summary and ticket after every call

Run surveys, collections, and lead qualification at scale
Adapt conversation dynamically based on customer responses
Retry failed calls automatically on the optimal schedule
Sync outcomes directly to your CRM after every call

Automated outbound calls at scale with human-like voice
Context-aware conversations based on customer data
Dynamic scripts that adapt in real time
Survey execution and structured response capture
Smart retry logic and call scheduling
Automatic post-call Analysis for each calls

One Platform for Complete Call Center Transformation.

Intelligent Context

Voice Analytics:

Every call is powered by real-time intelligence. Viva CX Suite processes millions of minutes to give agents (and humans) the perfect context for every incoming and outgoing interaction.

Seamless Response

Inbound AI:

Handle thousands of concurrent calls without wait times. Context-aware voice agents leverage your knowledge base to resolve issues and escalate only when necessary.

Proactive Growth

Outbound AI:

Launch personalized outbound campaigns at scale surveys, follow-ups, lead qualification, and collections all through natural, human-like voice conversations that convert better than traditional dialers.

Use Cases

Built for Teams That Can't Afford to Miss a Call

Automate tier-1 support without replacing your team. Kothon handles high-volume routine calls in your customers’ language, freeing human agents to focus on complex issues and high-value relationships.

Deliver enterprise-grade customer support from day one. Kothon scales instantly from 100 to 100,000 calls with no infrastructure changes, no extra hires, and no growing pains.

Never lose a customer to a missed call again. Kothon’s AI agent handles inquiries, books appointments, and follows up around the clock, in your customer’s language, without hiring a single operator.

Run nationwide voice surveys in hours, not weeks. Kothon’s outbound AI conducts structured interviews at scale, captures responses accurately, and delivers clean analysis-ready datasets fully autonomously.

Why Choose Us

Why the Math Always Favors Kothon

Traditional Call Center

Manual · Constrained · Expensive

Long hold times spike during peak hours
Limited hours or costly 24/7 shift rotations
Agent fatigue causes quality drift and inconsistency
Scaling requires weeks of hiring and onboarding
High per-agent cost for simple, repetitive queries
Agents lack instant access to full data — errors follow
Unstructured call outcomes are hard to analyze at scale

Kothon AI Suite

Manual · Constrained · Expensive

Instant response for 100% of calls — zero queue time
24/7 availability at flat infrastructure cost
Consistent, high-fidelity human-like voice at every interaction
Launch 10,000 calls in under two seconds
90% reduction in cost-per-call for routine inquiries
Full knowledge base access on every call, in real time
Every call produces a structured, exportable data record

About Kothon AI Suite

Kothon AI Suite transforms how businesses manage customer calls.
Companies can deploy AI voice agents to handle inbound support, outbound campaigns, and customer interactions 24/7.

Built for scale, Kothon enables businesses to manage thousands of calls simultaneously with zero wait time, delivering fast, natural conversations and a better overall customer experience.

Concurrent Calls

10k+

RTF(Real Time Factor)

<1.5

Cost Reduction

90%

Uptime

99.9%

Engineering-Grade Infrastructure,Under the Hood

Call Center (PBX VoIP

Connects to your existing telephony Avaya, Asterisk, SIP, or VoIP with no hardware changes. Supports 10,000+ concurrent channels at sub-100ms latency.

Voice Agent

AI voice agents configured for your language, tone, and use case. LLM-powered with RAG knowledge access, intent classification, and emotion detection. Supports Gemini, Claude, and more.

Analytics

Every call becomes a structured record. Transcripts, sentiment scores, agent performance, and campaign dashboards are auto-generated, searchable, and exportable.

Third Party Integration

Connects with your CRM, helpdesk, and data tools via REST API and webhooks. Fits into your existing stack without any reconfiguration.

On Prem & Cloud Service

Deploy on your own infrastructure or on the cloud based on your compliance needs. Full API access, real-time analytics, and CRM sync available on both models.

<100ms

End-to-end AI response latency

99.97%

Uptime SLA guarantee

256-bit

AES voice stream encryption

REST + WS

Full API access & webhooks

Get Started Today

Your Campaign Launches in Minutes.

No infrastructure setup. No hiring. No ramp-up time. Just results from day one.

FAQ

Find the answers that you need.

Have questions? We’ve got answers. Learn more about how Kothon works, integration options, and how it can transform your call center operations.

How does Kothon handle inbound calls?

Kothon connects directly to your existing phone system via SIP or VoIP. When a call comes in, the AI answers instantly, identifies the caller’s intent through natural conversation, retrieves relevant information from your knowledge base, and either resolves the issue or transfers to a human agent with the full transcript and context passed along automatically. 

Can Kothon make outbound calls too?

Yes. Kothon’s outbound engine can dial from a contact list, conduct surveys, deliver reminders, qualify leads, and collect structured responses all through natural voice conversations. Campaigns can be launched quickly, scaled to thousands of simultaneous calls, and paused or adjusted at any time from the dashboard.

Do I need to replace my existing phone system?

No. Kothon is designed to work alongside your current telephony infrastructure whether that’s an Asterisk PBX, or a VoIP provider. It plugs in as an additional layer, so you keep what works and add AI on top without any infrastructure overhaul. 

How does escalation to a human agent work?

When the AI detects that a caller is frustrated, has a complex issue, or explicitly asks for a human, it initiates a warm transfer. The receiving agent sees the full conversation transcript, the detected intent, and any data retrieved during the call — so they can pick up exactly where the AI left off with no repeated questions.

Is Kothon secure?

Yes. All voice streams are encrypted with 256-bit AES. Kothon operates with a 99.97% uptime SLA and supports full API access with role-based controls. Data residency requirements can be configured based on your region and compliance needs. 

Can Kothon work alongside my existing human agents rather than replacing them?

Absolutely. Most teams use Kothon to handle high-volume, routine calls , freeing human agents to focus on complex issues, key accounts, and escalations that genuinely need a personal touch. The two work together, not in competition. 

How do I get started?

Book a live demo and we’ll walk you through the platform using your actual use case, not a generic script. If you’re ready to run a proof of concept, our team will set up a sandbox environment and have it connected to your telephony within days.